This Nugget might be more of a Soap Box statement than an educational piece, but it's important.

Facebook services an alleged 600 million users accounts now, but they only have around 1,000 employees. They have no customer service department, and when you have trouble, you are forced to use the online help system to get answers from other users.

Their system is very big, and even with the help system, it is impossible to figure out how to post a question. The only way you can talk to a live person is to have a paid advertising account with them.

Facebook has a very strict set of rules. They are almost absurd, actually. The most absurd is that each person is allowed only 1 account. We've expressed our dislike of this policy during our Live 2 Event in August 2010.

Since they have a limited staff, they had to deve...
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